Online reviews can help a business grow or cause it to shrink. They are increasingly powerful, double edged tools. Some businesses work very hard to obtain positive reviews and that effort can hit heavy head winds because of an anonymous, vocal, unhappy customer or...
We are living in the age of the consumer review, whether you’re in the market for a laptop, car, plumber or lawyer. Many of us will make buying decisions, or at least narrow down the choices, by using reviews we find on social media and websites. It has become a...
